Returning

Below you will find all the information about the 14-day trial period and the conditions when returning an order from our webshop.

14-day trial period:

When you buy at a distance, for example from a webshop, as a consumer you are entitled to a trial period of 14 days. This period starts after you have received your order.

For you as a consumer, this means that you may return a product within 14 calendar days. The cost of returning the product is borne by the customer.

During the 14-day trial period, you may carefully remove the product from its packaging and view it. However, the product may not be put into use.

Products where fit is important may be carefully tried on. However, products should not be tried on.

If we suspect or have concrete evidence that a product has been used in such a way that it is no longer marketable, we reserve the right not to refund the purchase price. In that case

we will return the product in question to you.

Send back

In accordance with the trial period of 14 calendar days you may return the product ordered from us during this period. The condition is that you return the product in its undamaged, original packaging and that the product is unused or shows signs of use.

If the packaging is damaged or the product shows traces of

shows use or damage, then we reserve the right to not refund the purchase price or not refund it in full.

We appreciate it if you contact us first before returning a product. The cost of return shipping is the customer's responsibility.

The purchase amount will be refunded to the customer with any paid shipping costs within one week of receiving the return.

Please always include the original invoice or a copy of this invoice with a return.

In addition, we would like to ask you to attach the reason for return so that we can take corrective action on it. However, you are not obliged to state the reason.

Please address a return to:

Food4Animals

Swan Field 6

6852LX Huissen